How to use the SHM Remote Support HUB

WHEN YOU NEED ASSISTANCE

A problem arises. It will take time and cost money to get an expert on board. It does not have to be a complicated solution, but you need a diagnosis, someone to see what you see and to coach you. SHM Remote Support connects you with the expert of your choice by connecting the Daqri Smart Helmet to the expert in a hub on your PC.

CONTACT YOUR EXPERT

You pick up your mobile phone and call anyone who can help you. (You can also choose from an expert list). Once you have explained the expert, you will send an email with a link from the SHM support app on your phone. The expert presses the link and logs in. You are wearing your signed-in Daqri Smart Helmet, and within a few minutes you are in touch and looking into the problem.

THE EXPERT SEES WHAT YOU SEE

The expert can see what you see and you can discuss this in the helmet. You have your hands free to do something about the problem while the expert coaches you. You can also send and receive digital files. You can do a thermal camera survey and send it to the expert. You can now find the error.

START SOLVING THE PROBLEM

Sometimes the problem resolves easily with the assistance of an expert. Instead of having to travel by plane for hundreds of miles and spending days repairing an error, remote support can solve the problem. A remote support can also provide a better diagnosis, better planning for an operation that must be carried out on board.